When you receive a call while dialed into the Internet, the call forwards to an ICM server. The ICM server collects the Caller's information and sends it across the Internet to your computer screen. ICM displays a 'popup' window showing the caller ID information and you can choose one of the following options:
I'll call you back - this option plays a pre-recorded message telling the caller that you will call them back later. Take a listen....137k WAV  17k RealAudio
You call me back - this options plays a pre-recorded message asking the callers to call you back in a few minutes. Take a listen....157k WAV  19k RealAudio
Ignore - the caller will hear a pre-recorded message asking them to try your line again later.

US Customers - In addition to the above features, the service includes Web Voicemail and the ability to customize your "I'll call you back" and "You call me back" greetings.

There are also 2 premium versions of ICM available:

ICM Plus
In some areas where InfoInterActive has partnered with the local telephone company, you'll be offered a version of ICM with some advanced features. At this time, ICM Plus is available within the following service areas: Cincinnati Bell Telephone, BCTel and MTT, and includes the following advanced features:
Answer - the caller is advised that you wish to take their call, is held while you disconnect from the Internet, then the call is redirected back to your phone line (your phone will ring). When you are finished with the call, simply reconnect to the Internet. Listen here....74k WAV  18k RealAudio
Transfer - if you have a cellular phone or a separate phone line where you would like to have your calls transferred while you're on the Internet, you can select Transfer and the caller will be immediately redirected to the number you choose.
Acknowledge - the caller is advised that you see that they are calling and is asked to leave a message (if you have voice mail) or to call you back later (if you do not). Here's a sample....93k WAV   23k RealAudio
Ignore - the caller is given the opportunity to leave a message (if you have voice mail) or is told that you are not available (if you do not). This is a great privacy feature.

ICM Deluxe
In the Greater Toronto (Canada) area only, we offer Internet Call Manager Deluxe. This version of ICM has all the features you saw with ICM Plus, and a few in addition:
ICM Voice Mail - Includes all the features you would expect a voice mail system to have: it stores sound digitally, provides message waiting indication, and allows you to pick up messages from any Touch-Tone phone.
Personalized Messages - You can use simple push-button menus in your ICM Voice Mail Box to record your own messages for the Acknowledge and Answer options. It's a great way to personalize ICM to better meet your needs. Take a listen....
Answer - 73k WAV   18k RealAudio
Acknowledge - 73k WAV   18k RealAudio

To find out how much ICM service will cost in your area, please go to our no obligation signup page and enter your phone number and the other requested information. This does not start your trial nor any obligation to us. Based on the information you provide us, we will tell you which versions are available in your area as well as the price for that service. At this point you can either proceed with the trial, or return to our home page.

How do I pay for ICM?
Canadian Customers: You can pay for your ICM subscription with MasterCard, VISA, Pre-Authorized Payment (PAP), cheque, or money order.
US Customers: You can pay for your ICM subscription with MasterCard, VISA, check or money order.

Credit Card (MasterCard, VISA)
There are several ways to provide us with your Credit Card information:

On the Internet - Enter your credit card information through our <secure> site at http://www.internetcallmanager.com/ and follow the steps below:

1. Click <Pay Your Bill>
2. In the Phone Number field, enter your ICM Phone Number.
3. In the Password field, enter your ICM password that you entered during the ICM installation process.
4. Click <Check My Account>.
5. Click <Make a Payment> located at the bottom of the screen.
6. Enter the necessary credit card information. Your credit card information entered on our web site is encrypted so that your personal information cannot be read by others.

By Telephone - Call our secure and convenient, 24 hour automated Billing Line at 1-800-393-9669 to register your ICM payments. Our toll free Billing Line provides step-by-step instructions and the cost of ICM before you provide us with your credit card information. Please ensure that you call our Billing Line from your ICM phone number (typically your home phone number).

Of course, if you prefer to provide your payment information to a Customer Service Representative, call us toll free at 1-877-463-6426; press 1.

Pre-Authorized Payment (at this time, only available in Canada) - To make it easy for you, you can have your bank account debited automatically. Our pre-authorized payment form can be found on our web site at http://www.internetcallmanager.com/and follow the steps below:

1. Click <Pay Your Bill>
2. In the Phone Number field, enter your ICM Phone Number.
3. In the Password field, enter your ICM password that you entered during the ICM installation process.
4. Click <Check My Account>.
5. Click <Make a Payment> located at the bottom of the screen.
6. Click the <Form> link available within the Pre-Authorized Payment information.

Fax the completed form to us toll free at 1-888-290-0242 along with a copy of a void cheque or mail the form and void cheque to:
InfoInterActive Inc.
Suite 604, 1550 Bedford Hwy
Bedford, Nova Scotia
Canada, B4A 1E6

Check or Money Order - Mail your check or money order to the address below (6 and 12 month options only):

Please include your 10 digit ICM phone number (typically your home phone number) and payment frequency (6 or 12 months) on your check or money order.

Note: Please ensure that your payment reaches us before the end of your trial period or next billing date. If not, your account may be temporarily disabled until payment arrives.

How does the cost of ICM compare to other busy line solutions?

While all efforts have been made to ensure information provided in this service comparison chart is accurate, please contact your local service provider for current market rates in your area. We make no claims to the accuracy of this data, rapidly changing market conditions may render this comparison obsolete. IIA is not responsible for the use of this data in any way, manner or form.

How long is the ICM free trial?
The ICM free trial for our Canadian customers lasts for 30 days or 12 call notifications (depending upon the area in which you are located). The trial starts at the time you receive your first call via ICM.
The ICM free trial for our US customers consists of 12 call notifications.
There is no charge for the free trial of Internet Call Manager from InfoInterActive. Some customers may pay a small monthly charge applied by your local phone company for an additional phone feature, Call Forward Busy or Call Forward Busy/Don't Answer (for ICM Deluxe). We will give you full details when you access our no obligation sign up page.

What do I need to use ICM?
The minimum system requirements for ICM are a 486 PC running Windows 95, and a 14.4 modem. ICM is compatible with Windows 95, Windows 98 and in most cases Windows NT. Other operating systems such as MacIntosh, Linux, and Solaris are currently not supported with ICM. ICM works best if you are using a direct dial-up connection to an Internet Service Provider, and you must download and install our free Internet Call Manager software on your computer.

Is ICM available in my area? Which versions?
ICM is available throughout the US and Canada, including Alaska and Hawaii. To find out specifically which versions are available in your area, please enter your information on our no obligation sign-up page. Once you have received this information, you can proceed with the sign up process and take advantage of the ICM free trial.

Is ICM available for the Macintosh?
We are in the process of designing an ICM client for Macintosh systems. It will be available at some point in the near future. For updates, please visit our web site periodically at http://www.internetcallmanager.com/

How does ICM work when I have an answering machine?
ICM has no effect on your answering machine. Your answering machine will still receive calls when you are not on the telephone. In such areas where you are able to use ICM with your telephone company's voice mail, ICM does not affect the normal functions of your voice mail. The ICM Deluxe service includes voice mail, so you would disable your answering machine in this case.

Will ICM monitor ALL of my calls when I'm on the Internet?
Yes, ICM monitors all of your incoming calls while you are on the Internet. When you have an incoming call, an ICM window will appear on your computer screen displaying the caller ID information to let you know who is calling.

What happens when I am not on the Internet and I get an incoming phone call?
When you are not on the Internet, or your ICM software is not connected to our server (shown on your end with a red light on the ICM software), your telephone will operate as normal (the caller will hear a ringing sound and the phone will ring on your end).

Will ICM work with all Internet Service Providers (ISPs)?
ICM will work with all standard Internet Service Providers such as AOL and Sympatico, as long as they provide a direct dial-up connection to the Internet.

How do I get ICM?
To begin your free trial of ICM, please go to our web site at http://www.internetcallmanager.com/ and click on "Sign Up for a Free Trial" . You will be asked to provide some information and then there is a short download and installation process with easy step-by-step instructions to assist you. The sign up process for ICM should take less than 10 min.

How do I cancel the ICM service?
If you no longer wish to use ICM, simply send us an e-mail at cancel@internetcallmanager.com or contact our Customer Service Department at 1-877-463-6426. Please include your ICM phone number (generally your home telephone number) and your first and last name with this correspondence.

How will ICM affect my other phone features when I am not on the Internet?
Your other telephone features will work as they should when you are not on the Internet. Call Waiting is not necessary for ICM to work. As a matter of fact, if you subscribe to Call Waiting from your telephone company, you will have to disable it when you are on the Internet. This will not affect the use of your Call Waiting when you are not on the Internet.
For more information on how to do this, please consult our Customer Service Help Section at http://www.internetcallmanager.com/CustomerCare/cust2.html.

I feel uncomfortable downloading your software. Is it safe?
Downloading our software is both secure and private. All of our software is made in-house, and all of our machines are continuously scanned for viruses, so we assure you, our software is safe. Please refer to our privacy statement for more information, http://www.internetcallmanager.com/Privacy.html

I have Call Forwarding. Will ICM work with Call Forwarding?
If you have a call forwarding option that will forward your busy calls, such as the one we are often able to arrange for many of our customers, then ICM will automatically work when you are on the Internet.

If you use the type of forwarding option that you are able to turn off and on yourself, for ICM to work, you must set it to forward to our server at the phone number we give you. At the end of your Internet session, you must turn your call forwarding off so your telephone will function as usual.

If you use both forwarding features, for instance, if you have your busy calls forwarded to us, and a flexible call forwarding that you can set to another number, then your calls will be forwarded only to the other number when it is turned on. When you turn this forwarding option off, then your busy calls will go to our server.

What do you arrange with my Telephone company?
If you are in one of the areas where we have been able to make arrangements, we will offer to arrange to have your phone line programmed on your behalf. The feature we arrange is Call Forward Busy, which forwards your calls to our server when you are dialed into the Internet. This is how ICM monitors your phone calls. There may be a small charge (usually less than $1/month) for this programming, charged by your telephone company. If this is the case, you will be informed of this when you complete the sign up page. When you are not on the Internet, your phone will behave as it did before you subscribed to ICM.